Warranty Policy
Our jewelry is made to last a lifetime, and we’re here to stand by that promise. We understand that when our customers invest in premium & high-quality pieces, they deserve assurance. So to give you complete peace of mind and earn your trust, we offer a variety of warranty options on selected products.
Warranty is applicable only on selected products (mentioned in the selected product pages)
a.) 1-Year Warranty
At Glitzica, we provide a 1-Year Warranty on the plating/polish of our selected traditional pieces, ensuring you can enjoy your jewelry worry-free!
Claim Process:
1. Capture Evidence: Take a clear photo of the tarnished item.
2. Submit Your Claim: Email us at support@glitzica.com with your order number, photo evidence, and the claim details.
3. Self-Ship the Product: Send the item to our official address: 1605, Scheme No. 114, Part-1, Indore, 452010. Share courier details with the AWB number via email.
4. Receive Store Credit: Once we receive the product, you’ll be issued store credit based on the terms below. Store credit will be valid for 6 months from the issue date.
Credit Terms
- 0-6 months: 50% of the invoice value
- 6-12 months: 25% of the invoice value
Exclusions from Warranty:
- Damage or breakage because of any kind.
- Third-party resizing or alterations.
- Damage to stones and chains
- Loss of crystals or stones on the jewellery
- Not Applicable on the products in which warranty is not mentioned
b.) 6-Month Warranty
At Glitzica, we offer a 6-Month Warranty on the plating/polish quality of all our stainless steel anti-tarnish jewelry pieces, ensuring you can enjoy your jewelry worry-free!
Claim Process:
1. Capture Evidence: Take a clear photo of the tarnished item.
2. Submit Your Claim: Email us at support@glitzica.com with your order number, photo evidence, and the claim details.
3. Self-Ship the Product: Send the item to our official address: 1605, Scheme No. 114, Part-1, Indore, 452010. Share courier details with the AWB number via email.
4. Receive Store Credit: Once we receive the product, you’ll be issued store credit based on the terms below. Store credit will be valid for 6 months from the issue date.
Credit Terms
- 0-3 months: 50% of the invoice value
- 3-6 months: 25% of the invoice value
Exclusions from Warranty:
- Damage or breakage because of any kind.
- Third-party resizing or alterations.
- Damage to stones and chains
- Loss of crystals or stones on the jewellery
- Not Applicable on the products in which warranty is not mentioned